How It Works

1

Request a Quote

Fill in our quick quote form with your frame details and prescription. We'll get back to you within 24 hours.

2

Receive Your Quote

We'll send you a personalised quote by email. No obligation — take your time to decide.

3

Secure Payment

Once you're happy, we'll send a secure payment link. Pay safely online in minutes — no account needed.

4

Send Your Frames

After payment, send your frames to us using a tracked postal service.

Order Confirmed — Next Steps

Payment Received — Thank You!

Thank you for your order. We've received your payment and are ready to begin the lens replacement process.

Please follow the steps below to send us your frames.

Step 1: Package Your Frames Securely

To help ensure your frames arrive safely, we recommend:

  • Placing your frames in their case where possible

  • Wrapping the case or frames in bubble wrap or other protective padding

  • Using a sturdy box or padded envelope

  • Including your name and order number inside the package

Step 2: Send Your Frames

Please send your frames using a tracked postal service, such as Royal Mail Tracked 48 or an equivalent courier service. We recommend retaining your tracking number until your order has been completed.

Please send your frames to:

Lens Craft Studio
3 Robin Lane
Menston
Ilkley
West Yorkshire
LS29 6RZ
United Kingdom

Step 3: We'll Get to Work

Once your frames arrive, we'll carefully inspect them and begin the lens replacement process.

Our typical turnaround time is 7–10 working days from receipt of your frames, although many orders are completed sooner.

If we have any questions regarding your order, prescription or frame suitability, we'll contact you promptly.

Step 4: Tracked Return Delivery

Once your new lenses have been fitted and quality checked, we'll return your eyewear via tracked delivery.

You'll receive confirmation when your order has been dispatched.

Need Help?

If you have any questions at any stage, we're here to help.

📧 hello@lenscraftstudio.co.uk

Or contact us via WhatsApp for a quick response.

Thank you for choosing Lens Craft Studio.